INFORMATION AND PROTOCOLS FOR
COVID-19
Your safety is our priority so please read our new protocols and information
COVID19 – Revision of services and protocols to help protect you, ourselves, and our future guests.
We all understand that we live in a quite different world to the one we once knew. We all must adapt new behaviour and protocols to protect ourselves and each other. We therefore ask you to read this notice to ensure you fully recognise what changes we have made to our business, and your responsibilities to protect yourselves and any other persons
What you can expect from us: -
• Our bedrooms will be left vacant for a minimum period of 24 hours in between guests and aerated for a minimum of 3 hours with open windows
• We have employed a new, more intensive, and longer cleaning regime for our bedrooms, using appropriate chemicals and products. We also have increased the frequency of cleaning our public areas and identified “touch points”
• We will wear masks, gloves and use different clothing when handling used and fresh bed linen
• Your room will have been deep cleaned and provided with fresh linens, towels, duvets, and pillows.
• We will always keep a social distance from our guests, and we will wear masks during all contact with customers
• We will always provide hand cleaning gel at entry and exit points
• Breakfast will be served to your bedroom and must be ordered by 8 PM the previous night.
• Evening meals are available on prior reservation. All guests must always remain seated at their table. Customers must disinfect their hands before arriving and after leaving the dining room. Guests in our dining room are asked to wear masks before entering and when leaving the dining room. Tables will be located 1 metre+ apart and a maximum group size of 6 people is allowed.
• Check-in/Check-out will be done with social distancing in mind. A registration form will be sent by email. Your card will be charged remotely, and your invoice sent to you electronically
What we expect from you: -
• We expect you to adhere to all social distancing measures when in public areas and respect the concerns of other guests
• We expect you to wear a mask in all “internal” public areas as much as possible.
• We ask you to use the alcohol gel provided when re-entering the building at any time
• If you or anyone of your party are showing any symptoms of the Coronavirus (repetitive cough, fever, unusual tiredness, sore throat, difficulty breathing) we would ask you or someone in your party to notify us immediately and remain isolated in your room until further instructions
• We encourage you to use the official French government “TousAntiCovid” app and make us aware of any relevant information. If the App highlights that you have been in contact with any other persons before visiting our premises, we encourage you to contact us directly so that we can amend your reservation and you should then follow government guidelines for self-isolating
• Any guests or visitors that we deem as not adhering to the new guidelines will be asked to leave immediately
Updated 29/11/2020
We all understand that we live in a quite different world to the one we once knew. We all must adapt new behaviour and protocols to protect ourselves and each other. We therefore ask you to read this notice to ensure you fully recognise what changes we have made to our business, and your responsibilities to protect yourselves and any other persons
What you can expect from us: -
• Our bedrooms will be left vacant for a minimum period of 24 hours in between guests and aerated for a minimum of 3 hours with open windows
• We have employed a new, more intensive, and longer cleaning regime for our bedrooms, using appropriate chemicals and products. We also have increased the frequency of cleaning our public areas and identified “touch points”
• We will wear masks, gloves and use different clothing when handling used and fresh bed linen
• Your room will have been deep cleaned and provided with fresh linens, towels, duvets, and pillows.
• We will always keep a social distance from our guests, and we will wear masks during all contact with customers
• We will always provide hand cleaning gel at entry and exit points
• Breakfast will be served to your bedroom and must be ordered by 8 PM the previous night.
• Evening meals are available on prior reservation. All guests must always remain seated at their table. Customers must disinfect their hands before arriving and after leaving the dining room. Guests in our dining room are asked to wear masks before entering and when leaving the dining room. Tables will be located 1 metre+ apart and a maximum group size of 6 people is allowed.
• Check-in/Check-out will be done with social distancing in mind. A registration form will be sent by email. Your card will be charged remotely, and your invoice sent to you electronically
What we expect from you: -
• We expect you to adhere to all social distancing measures when in public areas and respect the concerns of other guests
• We expect you to wear a mask in all “internal” public areas as much as possible.
• We ask you to use the alcohol gel provided when re-entering the building at any time
• If you or anyone of your party are showing any symptoms of the Coronavirus (repetitive cough, fever, unusual tiredness, sore throat, difficulty breathing) we would ask you or someone in your party to notify us immediately and remain isolated in your room until further instructions
• We encourage you to use the official French government “TousAntiCovid” app and make us aware of any relevant information. If the App highlights that you have been in contact with any other persons before visiting our premises, we encourage you to contact us directly so that we can amend your reservation and you should then follow government guidelines for self-isolating
• Any guests or visitors that we deem as not adhering to the new guidelines will be asked to leave immediately
Updated 29/11/2020
