Our flexible reservation policy
On making a reservation a deposit of 25% of the booking total is required. The deposit will be refunded according to the cancellation conditions*. Full booking balance is due on the day of arrival.
As part of our flexible reservation policy you can cancel* or modify your stay up to 7 days before arrival. We can modify your reservation dates free of charge up to 12 months in advance.
*If the booking is cancelled less than 7 days before arrival then a charge equal to 25% of the stay will be made.
If the booking is cancelled 7 or more days before arrival then a charge equal to the first night of the stay will be made.
In the event of a no show or booking reduction (after arrival date) a charge of 25% of the booking total will be taken.
**Cancellation policy updated 24 October 2020 is applicable to all new bookings.
We advise all overseas guests to purchase travel insurance to cover cancellation due to Covid-19 before arrival.